Privacy Policy
Effective Date: February 15, 2025
1. Information We Collect
JoiClub collects a variety of information to offer personalized services, optimize performance, and ensure smooth operation. Below is a detailed breakdown of the types of data we gather.
1.1 Account Information
This data helps create and manage your profile and includes:
• User ID: A unique identifier assigned to your account.
• Username: The name you choose to display within the app.
• Avatar: Your chosen profile picture or representation in the community.
1.2 Usage Information
This includes:
• Operation Logs: Records of your interactions, such as actions, clicks, or usage patterns within the app.
• Activity Data: Pages visited, time spent on features, and the sequence of interactions.
1.3 Device Information
We collect the following data to enhance user experience and troubleshoot issues:
• Device Details: Brand, model, operating system, and version.
• Network and Connection Information: Data about network type, platform, IP address, and mobile carrier.
• Unique Identifiers: Device IDs, hardware identifiers, and advertising IDs to support marketing and analytics efforts.
2. How We Use Your Information
We utilize your personal information to deliver a seamless experience and maintain the quality of our services. Our primary objectives include:
2.1 Service Delivery and Optimization
• Providing core services like content sharing and account management.
• Continuously improving the app’s performance through data analysis.
2.2 User Management
• Managing user accounts, ensuring secure access, and providing support for queries and troubleshooting.
• Offering personalized content and recommendations based on your interactions and preferences.
2.3 Security and Fraud Prevention
• Detecting, preventing, and responding to fraud, abuse, or suspicious activities.
• Protecting both user data and the integrity of our platform.
2.4 Compliance with Legal Obligations
• Responding to legal requests or inquiries from regulatory authorities.
• Ensuring compliance with relevant data protection laws and industry standards.
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share your data in specific circumstances, as outlined below:
3.1 With Your Consent
We may share your information with external parties only when you provide explicit consent.
3.2 Business Partners and Service Providers
We collaborate with third-party partners for services like infrastructure support, data analysis, payment processing, and marketing optimization. Our partners include Appsflyer and Facebook, who handle data securely to enhance app performance and marketing strategies. All partners are bound by strict confidentiality agreements.
3.3 Legal Compliance and Protection
We may disclose your data when required to comply with legal obligations or respond to lawful requests from government agencies. This also includes protecting the rights, safety, and property of JoiClub, its users, or the public.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. We will continue to protect your data during such transitions.
4. Permissions Required
To function properly, JoiClub may request access to specific device permissions. These permissions are used only with your explicit consent and can be adjusted at any time through your device settings.
• Camera Permission: Required to take photos or videos for profile updates or post sharing. This access is only enabled when you actively initiate it.
• Photo Library Permission: Allows you to upload images from your library to personalize your profile or share posts.
• Microphone Permission: Used during in-app voice calls or when recording audio messages. Activated only when you initiate a call or recording.
• Location Permission: If enabled, helps provide location-based content recommendations. This permission is optional and can be adjusted through settings.
• External Storage Permission: Allows downloading or saving content such as photos or files related to the app.
• Advertising ID Permission: Used to analyze app interactions and optimize marketing strategies. This helps us deliver relevant promotions based on your preferences.
4. Your Rights Regarding Personal Information
As a user, you have several rights regarding the personal information we collect and process. These rights empower you to manage how your data is handled and protected:
• Access: You can request a copy of the personal data we hold about you to understand what information we collect.
• Correction: If any of your personal information is inaccurate or incomplete, you have the right to request corrections.
• Deletion: In certain cases, you may request the deletion of your personal data from our systems. However, some data may need to be retained for legal or operational reasons.
• Restriction of Processing: You can request limits on how your personal data is processed in specific situations, such as during a dispute or if you believe the data is inaccurate.
• Objection: You have the right to object to the processing of your personal information if you believe it infringes upon your rights or interests.
To exercise these rights, please contact us using the details provided in the "Contact Information" section. We may require identity verification to process your request and respond within the legally defined timeframes.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. These purposes may include providing services, complying with legal obligations, resolving disputes, or enforcing agreements. The retention specifics are:
• Account Information: Stored while your account is active or as long as necessary to support service delivery.
• Device and Usage Information: Retained for a reasonable period to assist with troubleshooting, performance improvements, and analytics.
• User-Generated Content: Content you create or share (e.g., posts, photos, or comments) remains available as long as needed for its intended purpose, unless you request its removal.
• Legal Compliance: Certain data may be kept longer to comply with regulations, resolve disputes, prevent fraud, or enforce our terms.
Once the retention period ends, or if the data is no longer required, we will delete or anonymize it securely.
6. Information Security Measures
We take your privacy seriously and have implemented various measures to protect your data from unauthorized access, misuse, or loss. Our approach includes:
• Firewalls and Intrusion Detection: We use security technologies to prevent unauthorized access and detect potential threats in real time.
• Access Control Policies: Only authorized personnel have access to personal information, and we conduct regular audits to ensure compliance with security protocols.
• Encryption: Sensitive data is encrypted to prevent interception or misuse.
While we employ best-in-class security practices, no system is entirely foolproof. Users are advised to follow security best practices, such as using strong passwords, to further protect their accounts. If you suspect unauthorized access or security breaches, please contact us immediately for assistance.
7. Compliance with International Privacy Laws
We comply with privacy laws globally to safeguard your data and ensure your rights are protected:
• GDPR (General Data Protection Regulation): For users in the European Union (EU) and European Economic Area (EEA), we process personal data in accordance with GDPR. This includes ensuring transparency, security, and providing the right to access, modify, and delete personal information.
• CCPA (California Consumer Privacy Act): California residents have enhanced privacy rights, such as the ability to access and delete personal data, and opt out of the sale or sharing of their information.
• PIPEDA (Personal Information Protection and Electronic Documents Act): We comply with PIPEDA in Canada, ensuring fair collection, use, and disclosure of personal data.
• LGPD (Brazilian General Data Protection Law): For users in Brazil, we follow LGPD, offering data access, correction, and deletion rights, among others.
• Other Regional Laws: In countries where additional or unique privacy laws apply, we ensure compliance to protect your information.
8. Your Rights Regarding Personal Data
Under global privacy laws, you can exercise these rights to control your data:
• Access: Request to view the personal data we store about you.
• Correction: Update incorrect or incomplete information.
• Deletion: Request the removal of your data, subject to legal limitations.
• Restriction: Limit certain data processing activities.
• Portability: Receive your data in a portable format for transfer to another provider.
• Objection: Object to processing activities based on legitimate interests.
• Withdraw Consent: Revoke consent for data processing at any time. This does not affect prior lawful data processing.
• File a Complaint: Contact your local data protection authority if your privacy rights are not respected.
9. Legal Basis for Data Processing
We process your data lawfully based on the following grounds:
• Consent: When required, we will ask for your explicit approval to collect and use your data.
• Contractual Obligations: Your data is processed to fulfill our service contracts with you, such as providing access to app features.
• Legitimate Interests: We may process data to improve user experience, enhance security, or ensure service reliability.
• Legal Compliance: Your data may be processed to meet legal requirements or respond to lawful requests.
• Public Interest: We process data when necessary for matters of public concern, such as safety initiatives.
10. CCPA Rights for California Residents
California residents have the following privacy rights under the CCPA:
• Right to Know: Request details about the personal data collected, its sources, purposes, and with whom it was shared or sold.
• Right to Delete: Request deletion of personal data unless retention is required for legal or security purposes.
• Right to Opt-Out: Prevent the sale of your personal data or its use for targeted advertising.
• Right to Non-Discrimination: Access services without being penalized for exercising your rights.
• Right to Data Sales Information: Request a report on whether your data has been sold to third parties.
• Right to Lodge Complaints: If your privacy rights are not respected, you can file a complaint with relevant authorities.
11. Opt-Out Rights
In compliance with GDPR, VCDPA, and other laws, you have the right to opt out of:
• Personalized Advertising: Disable targeted ads by adjusting your app settings.
• Data Sharing: Prevent your data from being shared for analytics, marketing, or similar purposes.
• Consent-Based Processing: Withdraw previously given consent at any time.
• Data Analysis: Opt-out of your data being used to improve our services or personalize your experience.
12. LGPD Compliance for Brazil
For users in Brazil, we comply with LGPD to protect your personal data and offer the following rights:
• Access: Know what personal data we collect and why.
• Rectification: Request updates to incorrect or incomplete information.
• Deletion: Request removal of personal data where legally applicable.
• Information: Learn which entities we share your data with and for what purpose.
• Withdraw Consent: Revoke consent for any processing activities.
• Objection: Object to processing activities based on legitimate business interests.
• Portability: Request a copy of your data in a format suitable for transfer to another provider.
• Lodge Complaints: Contact the National Data Protection Authority (ANPD) if your data rights are violated.
13. Children’s Privacy
This application is not designed for, or directed at, children under the age of 18. We do not intentionally collect personal information from individuals under 18 years old. If we become aware that personal information from a child under 18 has been inadvertently collected, we will promptly take action to delete such information from our records.
14. Updates to This Privacy Policy
We may periodically revise this Privacy Policy to reflect changes in our practices or to comply with new legal requirements. When significant updates are made, we will notify you through an in-app notice and, where required, obtain your consent.
15. Controller Information
The controller responsible for managing your personal information in relation to this service is Md Khaled Hasan Manna. We are in charge of the collection, usage, storage, and disclosure of any personal data you provide while using our services. For any inquiries regarding your personal data, feel free to reach us at manna.mbstu.ict@gmail.com.
16. Data Protection Officer (DPO)
If you have any questions, requests, or concerns regarding the processing of your personal data, or if you'd like further information about your privacy rights, please contact our Data Protection Officer (DPO), Md Khaled Hasan Manna, at manna.mbstu.ict@gmail.com.
Address：
3RD FLOOR, TAMEEM SQUARE, 158/E, KEMAL ATATURK AVENUE,
Dhaka - 1213
Bangladesh (BD)
17. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
• Email: manna.mbstu.ict@gmail.com
Thank you for choosing JoiClub. Your trust is important to us, and we are committed to protecting your privacy.